Application Support Analyst

Are you an experienced Application Support Analyst ?

Do you have experience supporting and configuring complex software applications ?

Would you like to work for a fantastic company in Glasgow who have a great story to tell and are embarking on a major transformation ?

My clients office is Glasgow city-centre however the role is hybrid (2 days a week in the office)

This role sits in their newly formed Support team where there is great opportunity to grow.

It would be highly advantageous if you had experience in the financial services sector.

Role responsibilities include:

• First line assistance in the form of day-to-day acknowledgement and analysis of support requests made to their IT Infrastructure and Development teams.
• Taking appropriate action to resolve support requests.
• Escalating more complex requests to 2nd Line Support and providing appropriate triage information.
• Writing SQL scripts to help basic analysis of problems raised.
• Liaise with stakeholders across the business to help with resolution.
• Monitor and resolve failures with automated processes.
• Carry out routine tasks.
• Collaborate with Developers and Specialists within the IT teams.
• Provide regular reporting of BAU requests and resolutions made to the IT teams.

Required skills:

• Previous experience of working in IT Application support or related teams.
• A good understanding of SQL (Oracle/Microsoft) is highly advantageous
• Ability to use initiative and problem solve.
• Desire to learn, willingness to take on completely new tasks and work through to resolution.
• Good knowledge of Life/Pensions products desirable.

For more information please get it touch asap on 0141 5668922