Business Support Manager

The Role:
Our client is looking for an experienced and dynamic Business Support Manager to lead their Support function. You will be responsible for overseeing the delivery of high-quality support services to both clients and internal teams, ensuring that service levels and performance targets are consistently met.

This is a leadership role where you will drive the strategy for your area and support teams, managing workflows, processes, and people in a fast-paced and ever-changing environment.

Key Responsibilities:

• Lead and manage the Business Support team, providing guidance, motivation, and development opportunities.
• Ensure delivery against agreed SLAs and KPIs for clients and internal stakeholders.
• Implement and continuously improve processes to enhance efficiency and service quality.
• Work collaboratively with other teams to deliver solutions and resolve issues effectively.
• Drive initiatives to support the company strategy and objectives within the Support function.
• Foster a positive team culture in a dynamic and evolving environment.

Skills & Experience:

• Proven leadership experience in a similar support or client-focused environment.
• Strong ability to manage teams and deliver results in a fast-paced, changing environment.
• Excellent communication, interpersonal, and organisational skills.
• Experience in monitoring and achieving SLA and KPI targets.
• Ability to problem-solve and implement effective solutions proactively.

Why Join:

• Opportunity to lead a talented team in a dynamic, client-focused business.
• Make a direct impact on the efficiency and success of the support operations.
• Collaborative and supportive culture with opportunities for personal and professional growth.