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Business Services & Contact Centre

Business Services & Contact Centre

Experts in Call & Contact Centre, Business Services and Process Outsourcing with experience spanning as far back as the mid-90s.

Our approach is to work closely with our client companies, and we deliver bespoke solutions that offer creativity, flexibility, diversity, a high level of stakeholder engagement and management, solid processes and procedures, strong governance and compliance and honesty. We will genuinely go the extra mile to ensure client satisfaction with the aim to becoming an integral and valued part of your team.

We work with a broad range of clients from corporate to mid and small companies and we have experience of working across all industry sectors including Financial Services, Energy & Utilities, Manufacturing, Telecoms, Outsourcing and Not For Profit where we recruit for all roles from entry level to Director level. The team recruit a wide variety of key areas of your organisation including People and Talent, Sales, Marketing, Procurement and Administration.

We place people into new careers through a mix of permanent, temporary, fixed term contracts and payroll services.

The key area that differentiates our service is our knowledge and experience of the market, with 25 years plus specialising in the sector we have learned how to structure a great Account Management team that looks to all the important components of delivering a first-class service to our clients and candidates.

  • Lesley Shepherd
    Lesley Shepherd

    Associate Director - Business Services

    I joined recruitment straight out of University.  It started as a t...

  • Lesleyann MacGregor
    Lesleyann MacGregor

    Principal Consultant - Business Services

    I Joined Change in 2019 to grow and develop the senior end of the C...