Business Perfomance Manager

Do you have strong MI & Reporting skills ?

Are you an expert with Excel (PowerPivot)

Experienced with SQL, Python and Power BI ?

If so I have a really interesting role for you.

I’m looking for a Business Performance Manager to join my clients growing team This is a key role supporting new business initiatives, strategic planning, data management, and reporting.

You will ensure the delivery of high-quality, actionable Business Intelligence that enables core business functions to run effectively.

Its hybrid working, 3 days a week (5 days initially) in their Glasow city centre office.

What You’ll Do

• Lead and manage a team of performance analysts to deliver exceptional service.
• Monitor real-time business activity, identify risks, and implement corrective actions.
• Develop efficient systems and processes for analysing cross-functional business data.
• Create and maintain performance-related MI and customer dashboards that are timely, accurate, and easy to interpret.
• Provide detailed analysis to identify trends, risks, and opportunities.
• Deliver training to managers on interpreting and using performance data.
• Develop forecasting models and capacity planning methodologies, ensuring resource levels meet business demands.
• Design inbound call routing configurations to optimise customer experience and reduce costs.
• Build strong relationships with internal and external stakeholders to drive operational excellence.
• Champion continuous improvement and quality assurance initiatives across the organisation.

Your experience should include:

• Proven experience in Management Information and Performance Management.

• Background in workforce management, demand forecasting, and performance optimisation.
• Excellent analytical skills and advanced Excel knowledge (including complex formulas, analysis tool packs, and PowerPivot).
• Ability to extract and manipulate data using SQL.
• Python for coding and Power BI for Visualisation ideally.
• Understanding of Business Intelligence tools.
• Qualification in Data Science or Data Analytics.

For more information get in touch asap