Do you have excellent customer service skills

Are you experienced providing 1^st and 2^nd line IT support ?

Would you like to work for a global company who operate from prestigious offices in the centre of Glasgow ?

My client is looking for an experienced Service Desk Analyst to join the team on a permanent basis.

This role is to cover evening shifts between 12 noon and midnight so please only apply if you are able to work during these hours.

Its hybrid working, 2 days in the office and 3 from home.

Main responsibilities include:

Day-to-day user support and liaison with IT Service Desk in other global offices to resolve issues
Management/support of a large pool of laptops
Management/support of remote working
Management of user administration
Mobile device support, including BlackBerry, iPhone or Android devices
AV and VC overflow support
Managing spare PCs, upgrades and replacements
Setting up new joiner IT equipment
Accurate ticket logging of all IT incidents and service requests whilst managing and owning individual ticket queue within the Service Management solution

Your skills will include:

Previous experience in an IT support role
Good analysis and troubleshooting skills of all IT incidents
Excellent communication skills with strong customer service focus and good attention to detail
Ability to perform well under pressure and use initiative
Able to work effectively alone and within your team or project
Work in accordance to ITIL processes and procedures
Intermediate to advanced skills in Office 365

Technical skills:

This is a fantastic opportunity to join this leading company who offer a great working environment.

For more information please get in touch asap

Location	Glasgow
Discipline:	IT
Job type:	Permanent
Contact name:	Gary Simpson
Contact email:	gary.simpson@change-digital.co.uk
Contact phone:	0141 568922
Job ref:	152293
Published:	13 days ago
Expiry date:	01 Sep 2025 00:59