Application Support Manager

Are you an experienced Application Support Manager ?

Have you managed a small team of Analysts, leading and supporting from the front ?

Do you want to be part of a company going through a major business transformation ?

My clients office is Glasgow city-centre however the role is hybrid (2 days a week in the office)

It would be beneficial if you have experience working in the financial Services sector

Role requirements include:

• Lead, develop and embed a newly formed application support function
• Team management, Incident management, SLA’s
• Technical expertise and ideally have ITIL experience
• Stakeholder management, performance monitoring
• Quality assurance, performance management

Your skills should include:

• Strong interpersonal skills and ability to interact with all business stakeholders up to and including Exec level engagement
• Experience of developing and running multi-skilled teams with a proven track record in development of staff
• Experience of working with complex applications and liaising with third party software package providers
• Experience in ITIL framework and IT Service management
• Initiative and problem-solving skills, being able to work through a problem, try different solutions.
• Ideally business knowledge of Life/Pensions/Investment products.
• Awareness/experience of workflow solutions.
• Proficient in using JIRA for task updates and tracking.

For more information please get it touch asap.